Refund & Return

What are the terms of the Return Policy?

Indie Sportz support returns on items purchased from this store.

Indie Sportz may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

How does the Return process work?

There are no returns from this store

Shipping

Shipping policy

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General:

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping Costs:

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.

Delivery Terms

(a) Transit Time

Domestically
In general, domestic shipments are in transit for 4 – 7 days

(b) Dispatch Time

Orders are usually dispatched within 4-7 business days of payment of order
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

(c) Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

(d) Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

(e) Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

 Tracking Notifications:

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit:

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Cancellations:

If you change your mind, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Process for parcel lost in-transit:

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service:

For all customer service enquiries, please submit an enquiry at  indiesportz@gmail.com